Customer Service Assistant

Marks & Spencer Group; Lucknow; On-site; INR 180,000 - 260,000; Full time

Job summary

Marks & Spencer Group in Lucknow is seeking a Customer Service Assistant to greet and assist customers, maintain store standards, and learn the basics of store operations. You will support visual merchandising and product handling while contributing to smooth cashier operations.

The role requires 1–5 years of experience and educational qualifications including 12th Pass or higher. This is a full-time position at Phoenix Market City Mall, Lucknow, Uttar Pradesh, India.

Qualifications

• Greet and assist customers to help them find what they need.
• Follow guidelines for product displays and store standards.
• Learn store procedures and assist with cashier duties as needed.

Responsibilities

• Assist customers, maintain store standards, and learn store operations.
• Support cashiering and basic transactional duties.
• Participate in on-the-job training to grow in the role.

Skills

Customer service

Greet & assist

Understand customer needs

Visual merchandising

Cashiering

Education

12th Pass

Any Graduate

Job description

Phoenix Market city Mall,Lucknow1107, Lucknow, Uttar Pradesh, India

1 - 5 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

12-11-2026

Job ID

Job_852

Department

Store Operations

Location

Location Phoenix Market city Mall,Lucknow1107, Lucknow, Uttar Pradesh, India