Customer Service Assistant

Marks & Spencer Group; Gurugram District; On-site; INR 201,000 - 268,000; Full time

Job summary

Marks & Spencer in Gurugram is seeking a Customer Service Assistant for a full-time role. You will help customers, maintain store standards, and learn basic store operations.

You will greet customers, understand their needs, assist with cashier duties, support visual merchandising, and participate in on-the-job training to grow within the role. Minimum12th Pass or higher and 1-5 years of experience are preferred, reporting to Commercial Manager/ Store Manager.

Qualifications

• 1-5 years of experience in customer service
• 12th Pass or higher education
• Any Graduate qualification

Responsibilities

• Greet and assist customers and help them find products
• Support visual merchandising and maintain store displays
• Learn store procedures, stocking, housekeeping, and basic cashier duties
• On-the-job training to grow within the role

Education

12th Pass

Any Graduate

Job description

1 - 5 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

• SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

03-11-2026

Job ID

Job_819

Location