Customer Service Assistant

Marks & Spencer Plc; Dadri; On-site; INR 150,000 - 210,000; Full time

Job summary

Marks & Spencer Plc in Dadri, India invites applications for a Customer Service Assistant to greet customers, assist with purchases, and maintain store standards under the guidance of store management.

The role emphasizes learning store procedures, supporting cashiering, visual merchandising, and everyday cash handling while contributing to a friendly shopping environment and smooth store operations.

Qualifications

• Experience in customer service preferred.
• Capable of handling basic cashier tasks.
• Willing to learn store operations.

Responsibilities

• Greet & assist customers and help them find what they need.
• Understand customer needs and suggest suitable products.
• Support visual merchandising and maintain store displays.
• Ensure proper product handling and shelving organization.
• Learn and follow store procedures for stocking, housekeeping and cash handling.
• Assist with basic cashier duties to ensure smooth service.
• Participate in on-the-job training to grow within the role.

Skills

Customer service

Cashiering

Visual merchandising

Education

Minimum 12th Pass

Any Graduate

Job description

0 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job)

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering:

When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining:

Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

22-10-2026

Job ID

Job_803

Department

Store Operations

Location