Customer Service Assistant

Darwinbox Digital Solutions Pvt. Ltd.; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer in India is seeking a Customer Service Assistant for a full-time role. The position requires 1–2 years of experience and offers on-the-job training to develop customer service and store operation skills.

The duties include greeting customers, understanding their needs, assisting with product selection, supporting visual merchandising, handling basic cashier tasks, and maintaining store standards.

Qualifications

• Greet and assist customers to help them find what they need.
• Support visual merchandising to maintain store appearance.
• Learn store procedures including stocking, housekeeping and cashiering.
• On-the-job training provided.

Responsibilities

• Greet and assist customers.
• Understand customer needs and recommend products.
• Support visual merchandising and product displays.
• Learn store procedures and assist with cashiering.

Skills

Customer Service

Cashiering

Education

12th Pass

Any Graduate

Job description

1 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

03-09-2026

Job ID

Job_683

Department

Store Operations

Location