Customer Service Assistant

Retailio; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks and Spencer in Bengaluru is seeking a Customer Service Assistant to support customers and uphold store standards. The role includes learning store operations, assisting with cashier duties, and participating in on-the-job training to grow within the role.

Minimum12th Pass or any graduate are acceptable as qualifications, with a focus on delivering friendly service and maintaining Our store ambiance.

Qualifications

• Minimum12 th Pass
• Any Graduate

Responsibilities

• As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations.
• Greet and assist customers, understand their needs, and recommend suitable products.
• Support visual merchandising and ensure products are neatly displayed on shelves.
• Learn and follow store procedures, stocking, housekeeping and cashier duties as needed.

Education

Minimum12 th Pass

AnyGraduate

Job description

1 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

• 1.Customer Service:
• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
• SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

07-09-2026

Job ID

Job_478

Department

Store Operations

Location