Customer Service Assistant

Darwinbox Digital Solutions Pvt. Ltd.; Ghaziabad District; On-site; INR 150,000 - 230,000; Full time

Job summary

Marks and Spencer in Ghaziabad is seeking a Customer Service Assistant with 0–1 years experience to support customers and store operations.

You will greet customers, understand their needs, help with product selections, and assist with cashiering and housekeeping.

The role includes on-the-job training and exposure to visual merchandising and store standards to ensure a smooth shopping experience.

Qualifications

• Minimum 12th pass
• Any graduate

Responsibilities

• Greet and assist customers, welcome them and help find what they need.
• Understand customer needs, listen to preferences, and recommend products.
• Support visual merchandising to maintain store displays.
• Handle products properly and keep shelves organized.
• Learn store procedures for stocking, housekeeping and cashiering.
• Assist with cashiering when needed to ensure smooth service.
• Participate in on‑the‑job training to grow in the role.

Education

Minimum12 th Pass

AnyGraduate

Job description

0 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

• 1.Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• 2.Store Standards:
  • SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines for product displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on the shelves.
• 3.Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smooth service.
• On-the-JobTraining: Take part in training sessions to improve your skills and grow within the role.

Job Snapshot

Updated Date

22-09-2026

Job ID

Job_728

Department

Store Operations

Location