Customer Service Assistant

Retailio; Faridabad District; On-site; INR 150,000 - 210,000; Full time

Job summary

Retailio in Haryana, Faridabad District is seeking a Customer Service Assistant to greet customers, understand needs, and help with product selection. The role covers store standards, merchandising, cash handling, and day-to-day operations.

The position requires a minimum 12th pass or any graduate qualification with a willingness to learn and grow through on-the-job training. This is a full-time store role in a retail setting.

Qualifications

• Education: 12th pass or higher.
• Graduate candidates may apply.
• Customer service experience is a plus.

Responsibilities

• Greet and assist customers, helping them find what they need.
• Listen to customer needs and recommend suitable products.
• Support store standards and visual merchandising guidelines.
• Ensure products are properly handled and shelved.
• Follow store procedures for stocking, housekeeping and cashiering.
• Assist with cashier duties to ensure smooth service.
• Participate in on-the-job training to grow in the role.

Skills

Customer service

Cashiering

Visual merchandising

Store operations

Education

12th pass

Any graduate

Job description

0 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store's appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

16-09-2026

Job ID

Job_712

Department

Store Operations

Location