Customer Service Assistant

Retailio; Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks and Spencer in Delhi seeks a Customer Service Assistant to greet customers, understand their needs, and guide them to products. You will help maintain store standards, assist with cashiering, and participate in on-the-job training to grow within the role.

The position emphasizes learning basic store operations, stocking, housekeeping, and customer-first service in a fast-paced retail environment.

Qualifications

• Minimum 12th pass or higher education.
• Graduate candidates welcome.
• Excellent communication and customer-service skills.

Responsibilities

• Greet and assist customers, help them find what they need.
• Maintain store standards and assist with product displays.
• Learn store procedures, assist with cashiering and on-the-job training.

Skills

Customer service

Communication skills

Cashiering

Product knowledge

Education

12th Pass

Graduate

Job description

1 - 20 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

• SupportVisual Merchandising: Help maintain the store's appearance by following guidelines forproduct displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

09-09-2026

Job ID

Job_610

Department

Store Operations

Location