Customer Service Assistant

Retailio; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Retailio is hiring for a CustomerService Assistant in Kolkata, India. The role focuses on greeting customers, helping them locate products, and understanding their needs to recommend suitable items. You will also support store visuals, handle products properly, and assist with cashier duties as required.

On-the-job training will help you grow in the role. The position is full-time and located in-store, reporting to Commercial/Store Manager.

Qualifications

• Minimum12th pass or graduate.
• Retail customer service aptitude and communication skills.

Responsibilities

• Greet and assist customers with a friendly attitude.
• Understand customer needs and recommend suitable products.
• Support store standards and visual merchandising.
• Ensure proper product handling and shelf organization.
• Learn store procedures and assist with cashier duties as needed.
• Participate in on-the-job training to grow in the role.

Education

Minimum12 th Pass

AnyGraduate

Job description

0 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables :

• 1.Customer Service:
• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
• SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

08-09-2026

Job ID

Job_700

Department

Store Operations

Location