Customer Service Assistant

Retailio; Kamrup Metropolitan; On-site; INR 150,000 - 230,000; Full time

Job summary

Retailio is seeking a dedicated Customer Service Assistant to join its store operations in Kamrup Metropolitan district, Assam, India. The role focuses on greeting customers, assisting with product selection, and ensuring store standards are maintained.

You will learn basic store operations, support cashiering when needed, and participate in on-the-job training to grow within the role. 2-3 years experience and relevant educational qualifications are preferred.

Qualifications

• Minimum12 th Pass is required.
• Any Graduate qualification is acceptable.

Responsibilities

• Greet and assist customers, helping them find what they need.
• Understand customer needs and recommend suitable products.
• Learn store procedures including stocking, housekeeping, and cashiering.

Skills

Customer Service

Cashiering

Education

12th Pass

Any Graduate

Job description

2 - 3 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

1.Customer Service:

• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

• SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines for product displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on the shelves.

3.Basic Operations:

• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smooth service.
• On-the-JobTraining: Take part in training sessions to improve your skills and grow within the role.

Job Snapshot

Updated Date

21-09-2026

Job ID

Job_724

Function

Store Operations