Customer Service Assistant

Retailio; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Retailio is seeking a Customer Service Assistant in Mumbai to greet customers, guide them to products, and understand their needs. You will help maintain store standards, support merchandise displays, and assist with basic cashier duties while learning store procedures.

The role offers full-time employment with growth opportunities and on-the-job training, suitable for candidates with 12th Pass or a graduate degree and a willingness to learn.

Qualifications

• Customer service oriented professional with a friendly attitude.
• Willingness to learn basic store operations and guidelines.

Responsibilities

• Greet and assist customers, understand their needs, and suggest suitable products.
• Help maintain store standards and product displays according to guidelines.
• Assist with cashier duties and learn store procedures for stocking, housekeeping, and transactions.
• Participate in on-the-job training to grow within the role.

Skills

Customer service

Cashier

Visual merchandising

Store operations

Education

12th Pass

Graduate

Job description

1 - 4 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

• 1.Customer Service:
• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
• SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.