Customer Service Assistant

Retailio; Chandigarh; On-site; INR 180,000 - 260,000; Full time

Job summary

Marks and Spencer in Chandigarh seeks a Customer Service Assistant for a full-time role. You will greet customers, assist in product selection, and help maintain store standards.

You will learn basic store operations, assist with cashier duties, and participate in on-the-job training to grow within the role.

Candidates with 1–3 years of experience and a minimum 12th pass or higher education are encouraged to apply.

Qualifications

• 1-3 years of customer service experience.
• Full-time role availability.
• Graduate degree not required.

Responsibilities

• Greet and assist customers, helping them find what they need.
• Understand customer needs and recommend suitable products.
• Support visual merchandising to maintain store displays and appearances.
• Handle products carefully and keep shelves tidy and well stocked.
• Learn store procedures for stocking, housekeeping and cashiering.
• Participate in on-the-job training to grow within the role.

Skills

Customer service

Cashiering

Visual merchandising

Education

12th Pass

Any Graduate

Job description

1 - 3 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.