Customer Service Assistant

Retailio; Ghaziabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks and Spencer is seeking a Customer Service Assistant to greet customers, assist in finding products, and maintain store standards. The role emphasizes learning basic store operations and customer engagement, with opportunities to grow within Store Operations.

The position requires 12th pass or higher, and preferred graduates may apply. Training will cover cashier duties and daily store tasks to ensure smooth service.

Qualifications

• Minimum 12th pass; higher education is a plus.
• Strong communication and customer service skills.
• Willingness to learn store operations and basic cashier duties.

Responsibilities

• Greet and assist customers, helping them find products.
• Understand customer needs and recommend suitable items.
• Support visual merchandising and proper product handling.
• Learn store procedures including stocking, housekeeping, and cashier duties.

Skills

Customer service

Cashiering

Store operations

Communication

Education

12th Pass

Any Graduate

Job description

JOBPROFILE

1 - 2 Years

Full Time

Job Description

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

• 1.Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
  • SupportVisual Merchandising: Help maintain the store's appearance by following guidelines forproduct displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
  • On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

10-09-2026

Job ID

Job_459

Department

Store Operations

Location