Customer Service Assistant

Marks & Spencer Group; Mumbai; On-site; INR 150,000 - 270,000; Full time

Job summary

Marks & Spencer Plc in Mumbai is hiring a Customer Service Assistant for a full-time role. The position focuses on helping customers, maintaining store standards, and learning basic store operations.

Ideal candidates have at least a 12th pass or graduate qualification, strong communication, and willingness to learn. Training will cover cashier duties, merchandising, and customer service fundamentals.

Qualifications

• Minimum 12th pass educational qualification.
• Graduate candidates are welcome.

Responsibilities

• Greet and assist customers, understand needs, and recommend products.
• Support visual merchandising and proper product handling.
• Learn store procedures, assist with cashiering, and participate in on-the-job training.

Skills

Customer service

Cashier duties

Communication skills

Store standards

Education

12th Pass

Graduate

Job description

1 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

28-10-2026

Job ID

Job_815

Department

Store Operations

Location