Customer Service Assistant

Marks & Spencer Group; Kamrup Metropolitan; On-site; INR 180,000 - 300,000; Full time

Job summary

Marks & Spencer India is seeking a Customer Service Assistant to greet customers, assist in finding products, and learn store operations in a full-time role.

The position emphasizes maintaining store standards, basic cashier duties, stock handling, and on-the-job training to grow within the Store Operations department in Kamrup Metropolitan.

Experience is 1-2 years preferred; minimum 12th pass or graduate; no salary specifics are provided in the listing.

Qualifications

• Minimum 12th pass; graduate candidates preferred.
• Customer service aptitude and willingness to learn.
• Ability to work full-time in a store environment.

Responsibilities

• Welcome and assist customers, helping them find products.
• Maintain store standards and product displays.
• Learn store procedures including stocking, housekeeping, and cashiering.
• Participate in on-the-job training to grow within the role.

Education

12th Pass

Any Graduate

Job description

1 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

Customer Service Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

Any Graduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

• Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• Store Standards:
  • SupportVisual Merchandising: Help maintain the store's appearance by following guidelines forproduct displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

03-11-2026

Job ID

Job_824

Department

Store Operations

Location