Customer Service Assistant

Marks & Spencer Group; Chennai; On-site; INR 180,000 - 300,000; Full time

Job summary

Marks & Spencer in Chennai, India is seeking a Customer Service Assistant to greet customers, understand their needs, and guide them to the right products. You will learn store operations and participate in daily tasks to ensure smooth service.

The role includes supporting cashier duties, maintaining visual merchandising standards, stocking shelves, housekeeping, and taking part in on‑the‑job training to grow within the role.

Qualifications

• Minimum12th Pass or equivalent
• Graduate degree preferred
• Basic customer service and interpersonal skills required

Responsibilities

• Greet and assist customers to locate products.
• Understand customer needs and recommend suitable items.
• Assist with cashier duties when required for smooth service.
• Learn store procedures, stock management, and housekeeping.
• Support visual merchandising and product displays according to guidelines.
• Handle products carefully and keep shelves organized.

Skills

Customer service

Communication

Retail basics

Education

12th pass

Graduate

Job description

1 - 5 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

30-10-2026

Job ID

Job_817

Department

Store Operations