Customer Service Assistant

Retailio; Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Retailio is seeking a Customer Service Assistant in Chennai, Tamil Nadu, to greet customers, understand their needs, and guide them to suitable products. You will help maintain store standards and assist with basic cashier duties while participating in on-the-job training.

The role requires 1-5 years of experience, with educational qualifications of at least 12th Pass or any graduate. This is a full-time, in-store position focused on delivering excellent customer experiences.

Qualifications

• 1-5 years of experience in customer service roles.
• Basic store operations and cash handling knowledge.
• Familiarity with merchandising and showroom standards.

Responsibilities

• Greet and assist customers; help them find products they need.
• Understand customer needs and recommend suitable products.
• Support visual merchandising and ensure proper product handling.
• Assist with cashiering and learn store procedures through on-the-job training.

Skills

Customer service

Cashiering

Merchandising

Education

12th Pass

Any Graduate

Job description

1 - 5 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

1. 1. Customer Service:
   1. Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
   2. UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
2. 2. Store Standards:
   1. SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines for product displays.
   2. ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
3. 3. Basic Operations:
   1. LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
   2. Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
   3. On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Department

Store Operations