Customer Service Assistant

Marks & Spencer Plc; Gurgaon; On-site; INR 180,000 - 300,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Service Assistant for its Gurgaon store. The role focuses on greeting customers, understanding needs, and guiding them to suitable products. You will support store standards and participate in basic operational tasks including cashiering and housekeeping.

The position offers full-time hours with on-site work. Prior customer service experience is beneficial; minimum educational requirements are 12th pass or equivalent, with options for graduates as well.

Qualifications

• Customer service experience or strong interpersonal skills.
• Cashier tasks familiarity is a plus.
• Willingness to learn store procedures and merchandising.

Responsibilities

• Greet and assist customers with a friendly attitude and help them find what they need.
• Support visual merchandising and maintain attractive product displays.
• Learn store procedures, stocking, housekeeping, and basic cashier duties.

Skills

Customer service

Cashiering

Education

12th pass

Any Graduate

Job description

1 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

• 1.Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
  • SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
  • On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

22-10-2026

Job ID

Job_807

Department

Store Operations

Location