Customer Service Associate

MARKS & SPENCER (M&S); Hyderabad, Chennai District, Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer (M&S) in Hyderabad is seeking a motivated Retail Sales Associate to welcome customers, understand their needs and recommend products. You will help maintain a neat, well-merchandised store and assist with basic cashier duties to ensure smooth service.

You will follow store procedures, learn visual standards, and participate in on-the-job training to grow within the role.

Responsibilities

• Greet customers with a friendly attitude and help them find what they need.
• Listen to customers, understand their preferences, and recommend suitable products.
• Help maintain store appearance by following guidelines for product displays.
• Ensure products are handled carefully and organized correctly on the shelves.
• Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with basic cashier duties to provide smooth service.
• Take part in on-the-job training to improve your skills and grow within the role.

Job description

Key Deliverables (Essential functions & Responsibilities of the Job):

1. Customer Service:

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

2. Store Standards:

• Support Visual Merchandising: Help maintain the stores appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.

3. Basic Operations:

• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

4. Growth & Learning:

• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.