Customer Service Assistant

MARKS & SPENCER (M&S); Faridabad District; On-site; INR 150,000 - 190,000; Full time

Job summary

Marks & Spencer in India is seeking a Customer Service Assistant to greet customers, assist in finding products, and maintain store standards. You will learn basic store operations and support with cashiering as needed, while growing through on-the-job training.

Ideal candidates have a minimum 12th pass or higher and any graduate qualification. This is an entry-level role focused on delivering excellent customer experiences in a retail environment.

Qualifications

• Minimum 12th Pass
• Any Graduate

Responsibilities

• Customer Service: Greet and assist customers to help them find what they need.
• Understand Customer Needs: Listen to customers, understand preferences, and suggest suitable products.
• Store Standards: Help maintain store appearance with proper product displays.
• Proper Product Handling: Ensure products are handled carefully and shelved correctly.
• Basic Operations: Learn store procedures including stocking, housekeeping, and cashiering.
• Assist with Cashiering: Support basic cashier duties as needed for smooth service.
• Growth & Learning: Participate in on-the-job training to improve skills and grow within the role.

Education

12th Pass

Any Graduate

Job description

Job Title

Customer Service Assistant

Reward Level

Associates 2

Reporting To

Commercial Manager/ Store Manager

Qualification

• Essential
• Preferred

Minimum 12th Pass

Any Graduate

Responsibilities

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

• Customer Service - Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs - Listen to customers, understand their preferences, and recommend suitable products.
• Store Standards - Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
• Proper Product Handling - Ensure products are handled carefully and organized correctly on the shelves.
• Basic Operations - Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering - When needed, help with basic cashier duties to provide smooth service.
• Growth & Learning - On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.