Apprentice - Store Operations

Marks & Spencer; Faridabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

Marks & Spencer in Faridabad invites energetic candidates for the Customer Service Associate role. You will greet customers, listen to needs, and suggest products while maintaining store standards and aiding basic store operations.

You’ll learn cashiering basics, stocking, housekeeping, and on-the-job training to grow within the role. Ideal for candidates with 0–2 years of experience who are customer-focused, quick learners, and enthusiastic about delivering friendly service in a retail

Qualifications

• Fresher or with up to 2 years of experience in customer service.
• Ability to listen to customers, understand preferences, and suggest products.
• Willingness to learn store procedures and cashiering basics.

Responsibilities

• Greet and assist customers.
• Understand customer needs and recommend products.
• Support visual merchandising and product displays.
• Ensure products are handled carefully and shelves are organized.
• Follow store procedures for stocking, housekeeping, and cashiering.
• Assist with basic cashier duties.
• Participate in on-the-job training.

Skills

Customer service

Communication skills

Sales oriented

Job description

0 - 2 Years

Job Description

KeyDeliverables (Essential functions &Responsibilities of the Job):

As a Customer Service Associate at Marks and Spencer,your main role is to assist customers, maintain store standards, and learn thebasics of store operations. Your key responsibilities include:

Customer Service:

• Greet & Assist Customers: Welcomecustomers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listento customers, understand their preferences, and recommend suitable products.

Store Standards:

• Support Visual Merchandising: Helpmaintain the store’s appearance by following guidelines for product displays.
• Proper Product Handling: Ensureproducts are handled carefully and organized correctly on the shelves.

Basic Operations:

• Learn Store Procedures: Followcompany guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: Whenneeded, help with basic cashier duties to provide smooth service.
• On-the-Job Training: Takepart in training sessions to improve your skills and grow within the role.

Job Snapshot

Updated Date

09-10-2026

Job ID

Job_774

Department

Store Operations

Location