Customer Service Assistant

MARKS & SPENCER (M&S); Bhopal; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Marks and Spencer is seeking a Customer Service Assistant in a retail environment. You will greet customers, assist with product selection, and support store operations including stocking, housekeeping, and basic cashier duties.

You will learn store procedures through on‑the‑job training and grow within the role as you gain experience in customer service and merchandising.

Qualifikationen

• Minimum 12th Pass or higher education.
• Graduate qualifications are acceptable.

Aufgaben

• Greet and assist customers to find and choose products.
• Maintain store standards and product displays as per guidelines.
• Assist with cashiering and basic store operations such as stocking and housekeeping.
• Participate in on‑the‑job training to grow within the role.

Kenntnisse

Customer service

Greet & assist

Understand customer needs

Cashiering

Visual merchandising

Ausbildung

12th pass

Any graduate

Jobbeschreibung

Job Profile

• Job title: Customer Service Assistant
• Reward level: Associates 2
• Reporting to: Commercial Manager/ Store Manager

Job Summary

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

Responsibilities

Key Deliverables (Essential functions & Responsibilities of the Job):

1. Customer Service

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

2. Store Standards

• Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.

3. Basic Operations

• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

4. Growth & Learning

• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Qualifications

Essential

• Minimum 12th Pass
• Any Graduate

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.