Apprentice

Marks & Spencer; Amritsar; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer in Amritsar, Punjab, India seeks a Customer Service Associate to greet and assist customers, understand their preferences, and help them find products. The role emphasizes maintaining store appearance and following merchandising guidelines to ensure a welcoming shopping environment.

You will learn store procedures, assist with stocking, housekeeping, and basic cashier duties, and participate in on-the-job training to grow within the role.

Responsibilities

• Customer Service: Greet & Assist Customers, understand their needs and recommend suitable products.
• Store Standards: Support Visual Merchandising, ensure proper product handling and shelf organization.
• Basic Operations: Learn Store Procedures, assist with cashiering, and participate in on-the-job training.

Job description

KeyDeliverables (Essential functions &Responsibilities of the Job) :

As a Customer Service Associate at Marks and Spencer,your main role is to assist customers, maintain store standards, and learn thebasics of store operations. Your key responsibilities include:

1. Customer Service:

• Greet & Assist Customers: Welcomecustomers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listento customers, understand their preferences, and recommend suitable products.

2. Store Standards:

• Support Visual Merchandising: Helpmaintain the store’s appearance by following guidelines for product displays.
• Proper Product Handling: Ensureproducts are handled carefully and organized correctly on the shelves.

3. Basic Operations:

• Learn Store Procedures: Followcompany guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: Whenneeded, help with basic cashier duties to provide smooth service.
• On-the-Job Training: Takepart in training sessions to improve your skills and grow within the role.