Finance and Operations Manager

MARKS & SPENCER (M&S); Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

MARKS & SPENCER (M&S) Bengaluru seeks a Finance Operations Manager to lead store operations, drive sales, and develop the team. You will coach staff, manage stock and schedules, and ensure a high-quality customer experience in a fast-paced retail environment.

Ideal candidates will have graduate education and proven leadership in retail operations, with a strong focus on training, safety, and adherence to brand standards.

Qualifications

• Essential: Any Graduate degree, retail preferred.
• Leadership experience in a store or team.
• Customer service focused with sales orientation.

Responsibilities

• Lead and develop a store team to deliver results.
• Promote sales opportunities and coach staff.
• Manage supervisors and staff with regular reviews.
• Ensure store layout aligns with brand standards.
• Plan staff rostering for events and peak periods.
• Monitor sales, analyze footfall and conversion trends.
• Ensure stock processes are smooth and losses reduced.
• Train staff in customer service and gather feedback.
• Maintain health and safety compliance in-store.
• Coordinate with Visual Merchandiser on layouts.

Skills

Team Leadership

Sales Analytics

Customer Service

Education

Any Graduate

Job description

Job Title

Finance Operations Manager

Reward Level

Junior Management

Reporting To

Store Manager

Qualification

• Essential: Any Graduate

Key Deliverables

As a Finance and Operations Manager, your focus will be on managing store operations, leading your team, and driving sales. Your key responsibilities include:

• Team Leadership Development: Build a Strong Team - Develop a motivated, high-performing store team.
• Team Leadership Development: Lead by Example - Promote sales opportunities and coach your team to deliver results.
• Team Leadership Development: Team Performance - Manage supervisors and staff with effective coaching, feedback, and regular performance reviews.
• Store Operations Layout: Follow Store Guidelines - Ensure the store layout matches Marks and Spencer's brand standards.
• Store Operations Layout: Seasonal Setup - Make sure the store's seasonal look is executed accurately and on time.
• Store Operations Layout: Staffing Rotas - Plan staff schedules, ensuring key events are well-staffed.
• Sales Performance Management: Drive Sales - Enhance sales by analyzing trends like footfall and conversion rates.
• Sales Performance Management: Achieve Targets - Monitor sales targets and take corrective actions if needed.
• Sales Performance Management: Manage Stock - Ensure smooth and accurate stock processes and reduce losses from damaged goods.
• Customer Experience Feedback: Customer Connection - Build relationships with customers and understand their needs.
• Customer Experience Feedback: Train Staff - Ensure staff are trained in customer service and continuously improve store performance through feedback.
• Health Safety Compliance: Safety Standards - Ensure the store fully complies with health and safety requirements.
• Visual Merchandising: Layout Coordination - Work with the Visual Merchandiser to ensure the store layout and displays are attractive and sequential.