Walk-in | Customer Service Associate

MARKS & SPENCER (M&S); Hyderabad; On-site; INR 180,000 - 280,000; Full time

Job summary

Marks & Spencer (M&S) in Hyderabad seeks a Store Associate to deliver friendly, attentive customer service, greet customers, understand needs, and help them find products they want. The role emphasizes quick, courteous service in a fast-moving environment, with emphasis on upselling relevant items and building customer satisfaction.

You will support store standards by following merchandising guidelines, handle basic cashier duties when required, stock shelves, maintain cleanliness, and

Responsibilities

• Greet & assist customers with a friendly attitude and help them find what they need.
• Understand customer needs, listen, and recommend suitable products.
• Support visual merchandising to maintain store appearance and product displays.
• Ensure products are handled carefully and organized on shelves.
• Follow store procedures for stocking, housekeeping, and cashiering.
• Assist with basic cashier duties to provide smooth service.
• Participate in on-the-job training to enhance skills and grow within the role.

Job description

Key Deliverables (Essential functions & Responsibilities of the Job):

1. Customer Service:

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

2. Store Standards:

• Support Visual Merchandising: Help maintain the stores appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.

3. Basic Operations:

• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

4. Growth & Learning:

• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.