Customer Service Assistant

Darwinbox Digital Solutions Pvt. Ltd.; Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks and Spencer in Delhi seeks a Customer Service Associate to greet customers, assist with their needs and help maintain store standards. You will learn basic store operations and support cashiering when needed.

The role focuses on delivering friendly service, understanding customer needs, and participating in on-the-job training to grow within the role.

Qualifications

• Customer-focused with a friendly attitude.
• Good listening and communication skills.
• Willingness to learn store operations.

Responsibilities

• Greet and assist customers, help them find what they need.
• Maintain store standards and support visual merchandising.
• Learn store procedures and assist with cashiering when needed.

Job description

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

• SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.