Apprentice - Store Operations

MARKS & SPENCER (M&S); Siliguri; On-site; INR 180,000 - 300,000; Full time

Job summary

Marks & Spencer in India is seeking a Customer Service Associate to greet and assist customers, maintain store standards, and begin learning store operations. The role emphasizes friendly service and product knowledge to help customers find what they need.

You will gain on-the-job training, work with merchandising guidelines, and contribute to smooth cashiering and daily store routines while developing your retail skills.

Qualifications

• Greet and assist customers with a friendly attitude.
• Understand customer needs and recommend suitable products.
• Follow store guidelines for stocking, housekeeping and cashiering.

Responsibilities

• Greet & assist customers and help them find what they need.
• Support visual merchandising to maintain store appearance and product displays.
• Learn store procedures including stocking, cashier duties and housekeeping.
• Participate in on-the-job training to grow skills within the role.

Job description

KeyDeliverables (Essential functions &Responsibilities of the Job):

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

1. Customer Service:
   • Greet & Assist Customers: Welcomecustomers with a friendly attitude and help them find what they need.
   • Understand Customer Needs: Listento customers, understand their preferences, and recommend suitable products.
2. Store Standards:
   • Support Visual Merchandising: Helpmaintain the stores appearance by following guidelines for product displays.
   • Proper Product Handling: Ensureproducts are handled carefully and organized correctly on the shelves.
3. Basic Operations:
   • Learn Store Procedures: Followcompany guidelines for tasks like stocking, housekeeping, and cashiering.
   • Assist with Cashiering: Whenneeded, help with basic cashier duties to provide smooth service.
   • Growth & Learning:
     • On-the-Job Training: Takepart in training sessions to improve your skills and grow within the role.