Customer Servic eexecutive Professional

Tata Capital; Malappuram; On-site; INR 180,000 - 240,000; Full time

Job summary

Tata Capital is seeking a customer service representative to handle inquiries across phone, email, and chat channels and resolve issues professionally, delivering courteous support to customers in Kerala. The role requires patience, active listening, and problem-solving to ensure first-contact resolution whenever possible.

You will collaborate with internal teams to address customer concerns, identify upsell opportunities, and maintain accurate records of interactions and transactions.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Collaborate with internal teams to address customer complaints and concerns.
• Develop and maintain strong relationships with customers to enhance satisfaction.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job description

• Handle customer inquiries and resolve issues professionally.


• Provide excellent customer service through various communication channels.


• Collaborate with internal teams to address customer complaints and concerns.


• Develop and maintain strong relationships with customers to enhance satisfaction.


• Identify opportunities to upsell and cross-sell products or services.


• Maintain accurate records of customer interactions and transactions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.