Customer Service Associate

Fusion CX; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Fusion CX in Bengaluru is seeking a Customer Support Associate to handle customer inquiries and resolve issues in a professional manner.

You will provide timely and accurate information about products or services, build strong relationships through effective communication, collaborate with internal teams to improve the overall customer experience, and maintain accurate records of interactions. This role emphasizes empathy, problem solving and clear documentation.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers through effective communication.
• Identify and elevate complex issues to senior management when necessary.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers through effective communication.
• Identify and elevate complex issues to senior management when necessary.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.