Customer Service Executive

Tata Capital; India; Remote; INR 240,000 - 360,000; Full time

Job summary

Tata Capital is seeking a customer service professional to handle inquiries, resolve issues, and deliver high-quality service across communications channels. The role emphasizes accurate record-keeping and efficient processing of customer requests, with collaboration across internal teams to boost satisfaction.

The position requires proactive issue escalation to senior management when needed, contributing to ongoing service improvements and customer loyalty in a dynamic business environment.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to enhance customer satisfaction.
• Identify and escalate potential issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally.


• Provide excellent customer service through various communication channels.


• Process and manage customer requests efficiently.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with internal teams to enhance customer satisfaction.


• Identify and escalate potential issues to senior management when necessary.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.