Customer Care Associate

Shoppers Stop; Indore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Shoppers Stop in Indore district, Madhya Pradesh, India, is seeking a customer service professional to handle inquiries, provide product information, and resolve issues with courtesy. The role emphasizes maintaining customer satisfaction, collaborating with internal teams, and keeping precise records of interactions and transactions.

The candidate should stay updated on products, services, and company policies to offer accurate guidance and recommendations.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products, services, and policies.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products, services, and policies.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.