Customer Retention Executive - Voice Blended

Thyrocare Technologies Ltd.; Navi Mumbai; On-site; INR 167,000 - 301,000; Full time

Job summary

Thyrocare Technologies Ltd. in Navi Mumbai is seeking a Customer Support Executive for a blended voice, email and chat process. The role is office-based with day rotations and requires at least 6 months of experience in voice/customer support.

You will handle queries via calls, emails, and chat, provide accurate information, and manage inbound/outbound calls. Immediate joiners preferred.

Qualifications

• Good Verbal And Written Communication Skills.
• Good typing and email/chat-handling skills.
• Basic computer knowledge.
• Customer service and problem-solving skills.
• Comfortable working in a blended process and day-rotation shifts.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through calls, emails, and chat.
• Provide accurate information and resolve customer queries professionally.
• Handle inbound and outbound calls as required.

Skills

Verbal communication

Written communication

Typing

Email/Chat handling

Computer basics

Customer service

Problem solving

Job description

Job Description:

This job is provided by apna.co Urgent Opening – Blended Customer Support ProcessPosition: Customer Support Executive

Process: Blended Process – Voice + Email + Chat

Location: Juhinagar, Navi Mumbai

Work Mode: Work from Office

Shift: Day Rotation

Experience: 6 Months+ in Voice/Customer Support preferred

Salary: ₹15,000–₹27,000 CTC

Key Responsibilities

• Handle customer queries through calls, emails, and chat.


• Provide accurate information and resolve customer queries professionally.


• Handle inbound and outbound calls as required.

Requirements

• Good Verbal And Written Communication Skills.


• Good typing and email/chat-handling skills.


• Basic computer knowledge.


• Customer service and problem-solving skills.


• Comfortable working in a blended process and day-rotation shifts.


• Immediate joiners preferred.