Customer Retention Executive - Voice / Blended

Thyrocare Technologies Ltd.; Navi Mumbai; On-site; INR 167,000 - 301,000; Full time

Job summary

Thyrocare Technologies Ltd. in Navi Mumbai is hiring a Customer Support Executive to manage a blended support process (voice, email and chat). You will respond to customer inquiries, provide accurate information, and resolve issues promptly while maintaining a friendly and professional approach.

The role requires clear communication, fast typing, basic computer skills, and comfort with day-rotation shifts in the office. Immediate joining is preferred to support urgent client needs.

Qualifications

• Good verbal and written communication skills.
• Good typing and email/chat handling skills.
• Basic computer knowledge.
• Customer service and problem-solving skills.
• Comfortable with blended process and day-rotation shifts.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through calls, emails, and chat.
• Provide accurate information and resolve customer queries professionally.
• Handle inbound and outbound calls as required.

Skills

Verbal communication

Written communication

Typing skills

Email/Chat handling

Computer literacy

Customer service

Problem solving

Blended process

Day shifts

Immediate joining

Job description

This job is provided by apna.co

Urgent Opening – Blended Customer Support ProcessPosition: Customer Support Executive

Process: Blended Process – Voice + Email + Chat

Location: Juhinagar, Navi Mumbai

Work Mode: Work from Office

Shift: Day Rotation

Experience: 6 Months+ in Voice/Customer Support preferred

Salary: ₹15,000–₹27,000 CTC

Key Responsibilities

• Handle customer queries through calls, emails, and chat.
• Provide accurate information and resolve customer queries professionally.
• Handle inbound and outbound calls as required.

Requirements

• Good Verbal And Written Communication Skills.
• Good typing and email/chat-handling skills.
• Basic computer knowledge.
• Customer service and problem-solving skills.
• Comfortable working in a blended process and day-rotation shifts.
• Immediate joiners preferred.