Associate Customer Support | VOICE & NON VOICE | Immediate Joining

Tech Mahindra; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Tech Mahindra in Mumbai is seeking an Associate Customer Support to handle customer queries and provide resolution to end users. The role requires handling emails, chats, and calls, with a focus on quality and timely responses.

Candidates should have a graduate degree, strong communication skills, and willingness to work in rotational shifts. 6 months of customer service experience is preferred and attendance is expected to be exemplary.

Qualifications

• Good verbal and written communication skills.
• Must have customer service mindset.
• Open to rotational shifts.

Responsibilities

• Handle customer queries and provide resolution to end users.
• Escalate priority issues per Client specifications to the immediate lead as applicable.
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality.
• Must work as a team and support whenever required.
• Must be comfortable with Email/Chat handling.
• Should be comfortable with inbound calls/Outbound Calls.

Skills

Verbal communication

Written communication

Customer service

Education

Graduate

Job description

Designation: Associate Customer Support

Roles and Responsibilities

• Handle customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Must work as a team and support whenever required.
• Must be comfortable with Email/Chat handling.
• Should be comfortable with inbound calls/Outbound Calls.
• Must have good verbal and written communication skills.

Key Deliverables (KRA Measure)

• Handle emails while maintaining the overall productivity for the day
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• 5 Days Working and 2 Days week-off(Rotational)
• Must have minimum 6 months experience in Customer Service.
• Complete 10 hours of staffed time on all rostered days

Candidate's Specifications & Qualification:

• Good customer service skills
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational shifts
• Candidate must be Graduate cleared (must have Cleared all 3 yrs/6 Sem)

Work Location : Mumbai

Contact Person : Preethi (7845737100)