Customer Service Representative

GIST Management Solutions; Dadri, Ahmedabad District, Jaipur; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Relocation Bonus

Hotel Accommodation

Cab Facilities

Job summary

GIST Management Solutions in India is hiring Customer Support Executives for its international BPO operations. You will handle Voice, Chat, Email and Blended interactions for US/UK customers, delivering professional, timely solutions while maintaining high CSAT.

Freshers and experienced candidates are welcome; graduation preferred. The role offers relocation assistance, five-day work weeks with rotational shifts, and opportunities to grow in a fast-paced customer experience environment across

Qualifications

• Freshers & Experienced candidates welcome.
• Graduation preferred.
• Excellent English communication skills.
• Strong customer-handling and interpersonal skills.

Responsibilities

• Handle customer interactions through Voice, Chat, Email and Blended Processes.
• Provide professional, accurate and timely solutions to customer queries.
• Understand customer needs and deliver appropriate resolutions.
• Handle complaints, service requests and escalations with patience and professionalism.
• For voice profiles, communicate effectively with US & UK customers.
• Maintain accurate customer records and interaction history.
• Follow SOPs, guidelines, compliance, and quality standards.
• Achieve quality, productivity, TAT, CSAT and process targets.

Job description

Customer Support Executive Voice | Chat | Email | Blended Process

Location: Jaipur | Ahmedabad | Noida
Pan-India Candidates Welcome | Relocation Opportunity Available

We are hiring Customer Support Executives for our growing Customer Experience / BPO Operations team. This is an excellent opportunity for candidates looking to build a career in international customer service, communication, client handling and business operations.

Freshers & Experienced Candidates Can Apply!

Role & Responsibilities

• Handle customer interactions through Voice, Chat, Email and Blended Processes.
• Provide professional, accurate and timely solutions to customer queries.
• Understand customer needs, concerns and expectations and deliver appropriate resolutions.
• Handle customer complaints, service requests and escalations with patience and professionalism.
• For voice profiles, communicate effectively with US & UK customers.
• Maintain a high standard of customer experience throughout every interaction.
• Identify customer issues and coordinate with relevant internal teams for resolution.
• Maintain accurate customer records, case details and interaction history.
• Follow company SOPs, process guidelines, compliance requirements and quality standards.
• Achieve assigned quality, productivity, TAT, CSAT and process targets.
• Manage multiple customer interactions/tasks while maintaining accuracy and efficiency.
• Demonstrate strong ownership and ensure proper closure of customer concerns.
• Identify opportunities to improve customer satisfaction and overall service quality.
• Adapt quickly to new processes, products, tools and technology.
• Work collaboratively with team members and support business objectives.

Preferred Candidate Profile

• Freshers & Experienced candidates are welcome.
• Graduation preferred.
• Excellent English communication skills.
• Strong customer-handling, active listening and interpersonal skills.
• Good written communication for Chat & Email profiles.
• Strong problem-solving and decision-making ability.
• Basic computer knowledge and comfortable working with multiple systems.
• Confident, professional, patient and customer-focused approach.
• Ability to multitask and work effectively in a fast-paced BPO environment.
• Willingness to work in US/UK shifts and rotational shifts.

Work Schedule

5 Days Working
Rotational Shifts
US & UK Shifts International Voice Profiles
Rotational Week Offs

Relocation Benefits

• 10,000 Relocation Bonus
• 10 Days Hotel Accommodation
• Cab Facilities

Candidates can relocate from Indore, Bhopal, Chandigarh, Delhi, Gurgaon, Noida, Mumbai, Pune, and other cities/states across India.

Why Join Us?

• International customer exposure
• Strong learning & career-growth opportunities
• Professional work environment
• Opportunity to develop communication & customer-management skills
• Exposure to Voice, Chat, Email & Blended operations
• Attractive employee benefits & relocation support