Customer Service Executive

ATAIN; Pune District; On-site; INR 246,000 - 285,000; Full time

Benefits offered by this job

Cab Facility Available

5 Days Working

Career Growth Opportunities

Job summary

Agoda in Pune is hiring for the Customer Support Executive (Blended Process). Location: Viman Nagar. You will handle bookings, reservations, modifications, cancellations, and general support in a blended voice and email environment.

Ideal candidates are UG/Graduate freshers with excellent English, able to work in 24x7 rotational shifts, with 5 days a week and cab facility available. Immediate joiners preferred.

Qualifications

• Undergraduate / Graduate Freshers can apply.
• Excellent communication skills in English.
• Immediate joiners preferred.
• Comfortable working in rotational shifts.

Responsibilities

• Handle customer queries related to bookings, reservations, modifications, cancellations, and general support.
• Work in a Blended Process (Voice + Non-Voice/Email Support).

Skills

communication skills

interpersonal skills

basic computer knowledge

customer-centric approach

fast-paced environment

Education

UG/Graduate Freshers

Job description

Hiring for Agoda Customer Support Process (Blended Process)

Location: Viman Nagar, Pune

Job Role: Customer Support Executive (Blended Process)

We are hiring enthusiastic candidates for the Customer Service Role. If you are looking to start your career in the BPO industry, this is a great opportunity.

Eligibility Criteria

• Undergraduate / Graduate Freshers can apply
• Excellent communication skills in English
• Immediate joiners preferred
• Comfortable working in rotational shifts

Salary & Benefits

• In-hand Salary: 22,000 to 25,500 per month
• 5 Days Working
• Rotational Week Offs
• Cab Facility Available
• Career Growth Opportunities

Shift Details

• 24x7 Rotational Shifts
• Candidates should be flexible for night shifts

Nature of Process

• Blended Process (Voice + Non-Voice/Email Support)
• Handling customer queries related to bookings, reservations, modifications, cancellations, and general support.

Selection Process

1. HR Round
2. Versant Test
3. Operations Round
4. Email Writing Assessment

Key Skills Required

• Good communication and interpersonal skills
• Basic computer knowledge
• Customer-centric approach
• Ability to work in a fast-paced environment

Location: Viman Nagar, Pune
Process: Blended Process
Salary: 22,000 - 25,500 In-hand
Qualification: UG Freshers & Graduates Eligible
Working Days: 5 Days a Week with Rotational Offs
Cab Facility: Available