Hiring Customer Care Exe. For Blended Process | Noida | CTC upto 3 LPA

THR Consultants; Dadri; On-site; INR 264,000 - 316,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Growth opportunities

Job summary

THR Consultants in Noida is hiring dynamic Customer Support Executives for a premium voice and chat process with a leading telecom and broadband provider. If you have strong communication skills and a background in customer support, this role offers a fast-paced environment and growth opportunities.

You will handle inbound queries, resolve issues, and document interactions in the CRM. The position requires 0–3 years of experience, English and Hindi proficiency, and willingness to work from the

Qualifications

• 0–3 years in voice or chat customer support
• Excellent verbal and written communication in English and Hindi
• Good typing speed and problem-solving mindset
• Educated 12th pass or higher; Noida office location

Responsibilities

• Handle inbound calls and chat about broadband plans, billing, and service requests
• Provide accurate, prompt resolutions with politeness
• Troubleshoot basic technical and network issues for broadband users
• Maintain records of customer interactions in the CRM
• Coordinate with backend teams to resolve issues

Skills

Excellent communication

English & Hindi

Typing speed

Active listening

Problem solving

Education

12th Pass / Undergraduates / Graduates

Tools

CRM system

Job description

About the Role:

We are hiring dynamic Customer Support Executives for a premium voice and chat process with one of India's leading Telecom and Broadband Giants. If you have excellent communication skills, a background in customer support, and a knack for resolving tech/service queries, this is the perfect opportunity to accelerate your career!

Key Responsibilities:

• Handle inbound customer queries via calls and chat regarding broadband plans, billing, network issues, and service requests.
• Provide accurate, prompt, and satisfactory resolutions while maintaining a polite and professional demeanor.
• Troubleshoot basic technical and network connectivity issues for broadband users.
• Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
• Coordinate with backend technical and operational teams to

Candidate Requirements:

• Experience: Minimum 0-3 Years of relevant experience in a Voice or Chat Customer Support role (BPO/Telecom experience is a plus).
• Communication: Excellent verbal and written communication skills in English and Hindi.
• Skills: Good typing speed, active listening, and a problem-solving mindset.
• Education: Minimum 12th Pass / Undergraduates / Graduates are eligible.
• Availability: Comfortable working from the Noida office location in rotational shifts.

What We Offer:

• Competitive salary up to 26,000 CTC per month.
• Performance-based monthly incentives.
• Excellent growth opportunities within a fast-paced environment.