Customer Care Exective

A Leading Training & Job Placement Firm; Indore District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Bonuses and Incentives above salary

Job summary

A prominent training company in Indore District is hiring a Customer Support Associate. The role involves handling customer queries via calls, chats, or emails, maintaining quality and documentation, and engaging customers to retain services. Ideal candidates are any graduates with strong communication skills in English. Both freshers and experienced candidates are welcome. Bonuses and incentives above salary are provided, making this an attractive opportunity.

Qualifications

• Any graduates and above are eligible.
• Candidates with experience in domestic/international BPO are preferred.
• Strong verbal and written communication skills are necessary.
• Typing speed 30–40 wpm
• Strong interpersonal and written communication
• Experience in BPO or BFSI domain preferred
• Knowledge of regional languages adds advantage

Responsibilities

• Identify and resolve customer queries through calls, chats, or emails.
• Document transactions and follow-up requests.
• Understand multiple products and processes.
• Influencing customers to buy or retain product via script

Skills

Excellent Communication skills in English

Strong interpersonal skills

Problem-solving skills

Typing speed of 30 to 40 wpm

Strong computer knowledge

Computer literacy

Regional language

Education

Any Graduate / Post Graduate

Job description

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email

2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

3. Understanding multiple products and processes

4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Job Description

Designation- Customer Support Associate/ Voice & Chat Support/ Sales Executive

Process- Domestic/International (Voice/Chat/Email/Blended)

Role- Customer Support & Call Centre Operations (INBOUND & OUTBOUND CUSTOMER SERVICE)

Qualification-

Any Graduates and Above

Requirement- Excellent Communication skills in English

Eligibility- Fresher and Experience both can apply

Perks- Bonuses and Incentives are above salary

Note- {Salary may vary depending upon the experience and process}

Education Requirements/ Skills

1. Any Graduate / Post Graduate

2. Typing speed of 30 to 40 wpm

3. Candidates who are freshers or with relevant experience in domestic/international BPO are preferred

4. Strong interpersonal, problem-solving skills and verbal and written communication skills

5. Strong computer knowledge and technical skill

6. Candiadtes who have experience in BPO or BFSI Domain are preferred

7. Any regional language known will add extra point in the interview

Call / WhatsApp HR Shruti for more details: 7967412970