Customer service Associate(Email/Chat+Voice)

Tech Mahindra; Mumbai; On-site; INR 216,314 - 259,101; Full time

Job summary

Tech Mahindra is looking for an Associate Customer Support in Mumbai. This role involves managing customer queries related to the share market through email, chat, and voice. Candidates are expected to have a graduate or postgraduate degree and at least 6 months of relevant BPO experience.

Working hours are 8AM-8PM for 10 hours with rotational week-offs, totaling 5 days a week. Skills in communication, typing accuracy, and customer handling are essential.

Qualifications

• Minimum 6 months of relevant experience in BPO.

Responsibilities

• Resolve share market-related issues and queries over email/chat + Voice.
• Manage customer complaints with a focus on exceptional service and timely query resolution.
• Actively respond to customer needs, concerns, and feedback appropriately.
• Accurately document customer interactions and update records in the system.

Skills

Good verbal and written communication skills in English and Hindi

Good typing speed with accuracy

Good interpersonal and customer handling skills

Ability to manage queries and resolve issues effectively

Education

Graduate / Postgraduate

Job description

Job Description

Urgent openings for blended process (Email/Chat+Voice). 5 Days working. Chandivali. 21.3k Salary.

Designation: Associate Customer Support.

Process: Share market process.

Shift Timing: Girls: 8AM-8PM (any 10hrs). Boys: 8 AM-8PM (Any 10hrs). 5 days working & 2 rotational week-off.

Qualification: Graduate / Postgraduate.

Experience: Minimum 6 months of relevant experience in BPO.

Skills Required:

• Good verbal and written communication skills in English and Hindi.
• Good typing speed with accuracy.
• Good interpersonal and customer handling skills.
• Ability to manage queries and resolve issues effectively.

Roles & Responsibilities:

• Resolve share market-related issues and queries over email/chat + Voice.
• Manage customer complaints with a focus on exceptional service and timely query resolution.
• Actively respond to customer needs, concerns, and feedback appropriately.
• Accurately document customer interactions and update records in the system.