Customer Relationship Officer

Integro Finserv Pvt Ltd; Raigarh, Kawardha; On-site; INR 180,000 - 300,000; Full time

Job summary

Integro Finserv Pvt Ltd in Raigarh, India, invites applications for a field collections role. The candidate will visit customers with overdue loan payments at their residences or workplaces, following approved procedures, and explain dues, payment options, and repayment timelines.

The role involves contacting customers by phone or in person, collecting payments through authorized channels, providing receipts, and submitting daily visit reports and payment updates.

Responsibilities

• Visit customers with overdue payments at residences or workplaces, following approved procedures.
• Contact customers by phone or in person to explain dues, payment options, and repayment timelines.
• Collect payments through authorized channels and provide receipts or confirmation.
• Follow up on promised payments and maintain accurate collection records.
• Understand reasons for delinquency and elevate disputes, hardship cases, or potential fraud to the appropriate team.
• Meet assigned collection targets while treating customers respectfully and protecting their privacy.
• Submit daily visit reports, payment updates, and other required documentation.
• Coordinate with branch, customer service, and recovery teams.
• Follow the company's code of conduct, data-security rules, and applicable debt-collection requirements

Job description

Key Responsibilities

• Visit customers with overdue payments at their residences or workplaces, following approved procedures.
• Contact customers by phone or in person to explain dues, payment options, and repayment timelines.
• Collect payments through authorized channels and provide receipts or confirmation.
• Follow up on promised payments and maintain accurate collection records.
• Understand the reasons for delinquency and elevate disputes, hardship cases, or potential fraud to the appropriate team.
• Meet assigned collection targets while treating customers respectfully and protecting their privacy.
• Submit daily visit reports, payment updates, and other required documentation.
• Coordinate with branch, customer service, and recovery teams.
• Follow the company's code of conduct, data-security rules, and applicable debt-collection requirements

Preferred candidate profile

Responsible for visiting customers, following up on overdue loan payments, collecting dues through approved channels, maintaining records, and meeting collection targets while following company policies.