Customer Relationship Officer

Vistaar Financial Services Private Limited; Thanjavur, Thiruvarur; On-site; INR 300,000 - 420,000; Full time

Job summary

Vistaar Financial Services Private Limited in India seeks a Mortgage/Loans Officer to identify and source potential customers and achieve monthly business targets. You will build strong relationships, assess repayment capacity and creditworthiness, handle queries, collect documents, and coordinate property inspections and mortgage creation.

You will monitor the loan portfolio, pursue timely repayments, and work with branch officials to ensure sanction, documentation, and compliance, upholding

Qualifications

• Identify and source potential customers to achieve monthly business targets.
• Build and maintain strong customer relationships and generate quality leads.
• Assess customer business, repayment capacity, character, and creditworthiness.
• Handle customer queries and explain products, procedures, and benefits.
• Collect and verify documents and coordinate property inspection, valuation, and legal processes.
• Coordinate with customers and branch officials for sanction, documentation, and mortgage creation.
• Monitor the loan portfolio and take proactive steps to control delinquency.
• Follow up regularly for timely repayment and recovery of overdue amounts.
• Maintain integrity, transparency, teamwork, and timely execution of all assigned responsibilities.

Responsibilities

• Identify and source potential customers to achieve monthly business targets.
• Build and maintain strong customer relationships and generate quality leads.
• Assess customer business, repayment capacity, character, and creditworthiness.
• Handle customer queries and explain products, procedures, and benefits.
• Collect and verify documents and coordinate property inspection, valuation, and legal processes.
• Coordinate with customers and branch officials for sanction, documentation, and mortgage creation.
• Monitor the loan portfolio and take proactive steps to control delinquency.
• Follow up regularly for timely repayment and recovery of overdue amounts.
• Maintain integrity, transparency, teamwork, and timely execution of all assigned responsibilities.

Job description

Role & responsibilities

• Identify and source potential customers to achieve monthly business targets.


• Build and maintain strong customer relationships and generate quality leads.


• Assess customer business, repayment capacity, character, and creditworthiness.


• Handle customer queries and explain products, procedures, and benefits.


• Collect and verify documents and coordinate property inspection, valuation, and legal processes.


• Coordinate with customers and branch officials for sanction, documentation, and mortgage creation.


• Monitor the loan portfolio and take proactive steps to control delinquency.


• Follow up regularly for timely repayment and recovery of overdue amounts.


• Maintain integrity, transparency, teamwork, and timely execution of all assigned responsibilities.