Collections Officer.Cards-Collections

Mashreq; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Mashreq is seeking a Collection Officer in Bengaluru to manage a queue of delinquent accounts and drive arrears collection. The role involves extensive tele-calling, working on Finn1, and negotiating repayment plans to restore accounts to good standing.

You will regularly update customer records, escalate irregularities to the TL, and participate in team meetings while aiming to meet performance targets and ensure timely payments.

Qualifications

• Minimum graduate
• Excellent verbal and written communication skills
• Familiarity with Banksys, Osoolsys and Select
• PC literate

Responsibilities

• Handle a queue of delinquent accounts to collect arrears and bring customers up-to-date
• Make 100–150 calls daily using the automated Finn1 collection system
• Contact customers to collect full overdue payments or negotiate repayment plans
• Follow up on promises to ensure payments are received
• Identify skips and potential fraud and escalate irregularities to the Team Leader
• Develop an assertive approach to resolve customer queries and settle delinquent balances
• Update customer details in Finn1 and handle billing changes or reversals
• Attend team meetings and report problems with proposed solutions
• Route difficult cases to Team Leader and achieve TL-communicated targets
• Work on reports and debits as required

Skills

Excellent verbal & written comms

Product Knowledge

PC Literate

Assertiveness

Education

Graduate

Tools

Banksys

Osoolsys

Select

Job description

Job Title

Collection Officer

Department

CCRD

Direct Supervisor

Collection Manager

JOB PURPOSE

Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools

KEY RESULT AREAS

• Work a queue of delinquent accounts
• The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
• Work is done on an automated collection system- Finn1 which is a web based system.
• Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
• Follow up promises to ensure payments are received
• Identify potential skips and fraud cases and elevate all irregularities in accounts to the attention of the TL.
• Develop an assertive approach to resolve customer queries
• Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
• Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
• To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
• Route difficult/complex cases to the Team Leader.
• Achieve the performance targets that has been communicated by the TL
• Work on reports and debits account as and when required

KNOWLEDGE, SKILLS AND EXPERIENCE

• Minimum Graduate
• Product Knowledge
• Banksys, Osoolsys, Select
• PC Literate
• Excellent verbal and written communication skills
• Assertiveness