Customer Relationship Officer

CSB Bank; Ettumanoor; On-site; INR 300,000 - 500,000; Full time

Job summary

CSB Bank in Ettumanoor, Kerala seeks a customer relationship management professional to strengthen existing customer ties and attract new clients. You will respond to inquiries, resolve issues, and drive cross-sell of savings accounts, loans, and credit cards while ensuring accurate records and smooth branch operations.

Join a fast-paced team that values proactive problem-solving and excellent communication.

Qualifications

• 2+ years in customer relationship management or a related field.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving skills and analytical abilities.
• Proficiency in Microsoft Office and other software applications.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Relationship management

Customer service

Sales

Communication

Problem-solving

MS Office

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.