Customer Relationship Officer

CSB Bank; Dharashiv; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank is hiring a Customer Relationship Executive in Dharashiv, Maharashtra to strengthen client relationships and promote banking products. You will respond to inquiries, resolve issues, and ensure smooth day-to-day branch operations.

The role requires 2+ years in CRM or related field, solid knowledge of savings accounts, loans, and credit cards, and excellent communication skills. You will collaborate with internal teams to boost customer satisfaction.

Qualifications

• 2+ years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services (savings accounts, loans, credit cards).
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritize tasks and manage multiple responsibilities.
• Strong problem-solving skills to analyze issues and develop effective solutions.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products through cross-selling and upselling opportunities.
• Support branch operations, ensuring smooth day-to-day activities and accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest product/service improvements.

Skills

CRM

Banking product knowledge

Communication skills

Time management

Problem solving

MS Office

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.