Customer Relationship Officer

CSB Bank; Manimala; On-site; INR 300,000 - 540,000; Full time

Job summary

CSB Bank in Kerala (Manimala) is seeking a customer relationship professional to build and maintain strong client relationships. You will deliver excellent service, answer inquiries, and promptly resolve issues while driving the sale of banking products.

The role requires identifying cross-sell opportunities, supporting branch operations, and coordinating with internal teams to meet business goals. Strong communication and problem-solving skills are essential for success.

Qualifications

• Minimum 2 years of experience in customer relationship management or related field.
• Strong knowledge of banking products such as savings accounts, loans, and cards.
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills and ability to develop effective solutions.
• Proficiency in MS Office and related software applications.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and accurate records.
• Collaborate with internal teams to achieve business objectives and improve customer satisfaction.
• Analyze customer feedback and suggest product/service improvements.

Skills

Relationship building

Banking product knowledge

Communication skills

Interpersonal skills

Problem solving

Multitasking

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.