Customer Relationship Officer

CSB Bank; Saharanpur; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank in Saharanpur invites applications for a Customer Relationship Executive to build and sustain relationships with existing and new customers, while promoting banking services.

The role requires 2+ years CRM experience, strong knowledge of savings accounts, loans and cards, excellent communication, multitasking ability, and proficiency in Microsoft Office. You will support branch operations and work with internal teams to enhance customer satisfaction.

Qualifications

• 2+ years of experience in customer relationship management or related field.
• Strong knowledge of banking products and services (savings accounts, loans, credit cards).
• Excellent communication and interpersonal skills; ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment; prioritize tasks and manage multiple responsibilities.
• Strong problem-solving skills; analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications; excellent computer skills.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship management

Banking products

Communication

Multitasking

Problem-solving

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.