Customer Relationship Officer

CSB Bank; Ashwaraopet; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank is seeking a role focused on building strong relationships with customers and driving sales of banking products. You will provide exceptional service, resolve inquiries promptly, and support daily branch operations while collaborating with internal teams to meet business objectives.

The role emphasizes analyzing customer feedback and suggesting improvements to products and services, requiring strong communication and problem-solving skills.

Qualifications

• Excellent communication and interpersonal skills.
• Strong knowledge of banking products and services.
• Ability to work in a fast-paced environment; prioritize tasks.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, resolving inquiries promptly.
• Drive sales of banking products; identify cross-sell opportunities.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Customer relationship building

Cross-selling banking products

Problem-solving

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.