Customer Relationship Officer

CSB Bank; Vadodara; On-site; INR 300,000 - 600,000; Full time

Job summary

CSB Bank in Vadodara, Gujarat, is seeking a customer relations professional to develop and maintain strong relationships with customers and drive the sale of banking products. The role emphasizes delivering exceptional service, resolving inquiries promptly, and supporting branch operations.

Ideal candidates will have 2+ years of experience in customer relationship management, strong knowledge of banking products, and excellent communication skills to engage customers and colleagues effectively.

Qualifications

• 2+ years experience in customer relationship management or related field.
• Solid knowledge of banking products like savings accounts, loans, credit cards.
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritize tasks and handle multiple responsibilities.
• Strong problem-solving skills and ability to analyze issues.
• Proficient in Microsoft Office and other software applications.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products through cross-selling and upselling.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest product/service improvements.

Skills

Customer relationship mgmt

Communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.