Customer Relationship Officer

CSB Bank; Karur; On-site; INR 350,000 - 520,000; Full time

Job summary

CSB Bank is seeking a customer-focused professional in Karur, Tamil Nadu, with 2+ years in banking or finance. You will build strong client relationships, respond to inquiries, and promote banking products to meet sales targets.

The role emphasizes cross-selling, high-quality service, and collaboration across branches to improve customer satisfaction and business results.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services (savings, loans, credit cards).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving abilities and analytical mindset.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products and cross-sell/upsell services.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.