Customer Relationship Officer

CSB Bank; Kodakara; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

CSB Bank in Kerala is seeking a Customer Relationship Officer to build strong relationships with existing and new customers and to promote trust and satisfaction at the branch.

You will provide exceptional service, respond to inquiries, drive sales of banking products through cross-selling, support daily operations, and collaborate with internal teams to meet business goals while maintaining accurate records.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Strong problem-solving skills.
• Proficiency in Microsoft Office and other software applications.

Responsabilités

• Develop and implement strategies to build relationships with customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales by cross-selling and upselling banking services.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback and suggest improvements to products and services.

Connaissances

Communication

Interpersonal skills

Problem solving

Multitasking

Outils

Microsoft Office

Description du poste

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.